FAQ

Here are your most common inquiries. If you don't find the answer you are looking for, contact us directly.

How do I get DROP&GO in my building?

Contact us to tell us you want to add our lockers in your building, whether it is in a residential building, an office tower or in an enterprise.

Please provide you name, contact info as well as the address of the building. Add the name of the company if it is applicable.

With DROP&GO, residents, tenants and employees, can enjoy convenient dry cleaning and laundry without even leaving the building.

We install our lockers for free, so there is no cost to the property.

How do I get started?

Get on www.dropgo.ca and register online for free. All your orders will be processed through your online account. Don’t forget to download our mobile app from the App Store or Google Play for more convenience.

You are now ready to use the lockers. Bring your clothes and drop them into an empty locker.

Once your clothes are in the locker, enter a 4-digit code into the keypad, then turn the knob to lock it. Remember your locker number!

Now place your order through the mobile app or website www.dropgo.ca.

And off you go! You can now enjoy the rest of your day and you will get a text, email and/or mobile notification to tell you when your order is ready for pickup!

What are DROP&GO business hours?

DROP&GO conveniently gives you access to its lockers 24 hours a day, 7 days a week. You can place an order at any point in time, when it best fits your schedule.

How do I pay for DROP&GO services?

The order is automatically charged to the credit card registered in your DROP&GO account once your order is delivered.

When can I expect my order to be ready?

Our turnaround is 48h.

Are there any fees related to the use of the lockers?

There are no fees related to the use of the lockers. No account fees, no monthly fees or any kind of fees. The only charges are related to the services you order. For laundry, a minimum of 10 lbs is required.

Where does the washing go?

Your order is taken to a professional facility certified ISO 9001:2000. We use the same dry cleaner as the Ritz. No joke.